Cancellation & Refund Policy – India Medical Trip (Powered by P&P Global Health).

Effective Date: 15 August 2025
Last Updated: 15 August 2025

At India Medical Trip(Powered by P&P Global Health)., we are committed to providing exceptional medical tourism services. This Cancellation & Refund Policy outlines the terms under which you may cancel your booking and the conditions for refunds.

1. Cancellation of Booking

   • Customers can cancel their medical trip or treatment booking by sending a request via email to support@indiamedicaltrip.com.

   • Cancellation requests must be made at least 14 days prior to the scheduled date of treatment or travel to avoid charges for the booked services.

   • If cancellation is requested after the 14-day window, a cancellation fee may apply, which will be deducted from any refund.

   • For bookings made within 14 days of travel or treatment, cancellations will be subject to a non-refundable charge based on the service agreement.

2. Refund Policy

   Refunds will not be provided for:

   • Partial months of service or unused services.

   • Services that have already been booked, initiated, or completed.

   • Travel or treatment cancellations made less than 14 days prior to the scheduled date.

   • Visa-related or flight booking charges once confirmed.

   • Non-medical services (e.g., accommodation, transport) that have been utilized.

   Refunds may be provided in the following cases:

   • Duplicate payment due to technical error.

   • Payment made but services not activated within 72 hours of payment confirmation.

   • Failure of service delivery due to technical issues or errors attributable to India Medical Trip.

3. Refund Process

   • Eligible refunds will be processed to the original payment method (via secure payment gateway) within 7–14 working days of approval.

   • Customers will receive an email confirmation once the refund is initiated.

   • Any processing fee charged by the payment gateway (e.g., Razorpay) may be deducted from the refund amount.

4. Exceptions

   • Refunds will not be issued for cancellations or claims resulting from fraudulent, false, or unverifiable activities.

   • Cancellations due to a violation of Terms & Conditions will not be eligible for a refund.

   • Any treatments or services canceled after payment has been processed and confirmed may result in a partial or full loss of the paid amount based on service terms.

5. Contact Us

   If you have any questions regarding cancellations, refunds, or any related matters, please feel free to contact us:

   • Email: support@indiamedicaltrip.com

   • Phone: +91-9220362013

   • Address: Plot No. 116, SF2, Vidhayk Colony, Nyay Khand-1, Indirapuram, Ghaziabad-201014